Support

 

Deliver Unmatched Customer Service Across Multiple Channels, Multiple Languages and Multiple Time Zones.

Zoho Support is web-based customer service software designed to help you focus more on creating customer happiness everyday.  It helps support agents solve customer problems faster by putting the right tools at their fingertips. Manages Customer interactions through Email, Phone, Chat, Social media, Customer Portal & more from a single place.  Gives customers access to the answers they need to solve problems on their own terms and timeline through the customer portal and knowledgebase.

From email and phone ticket management to live chat with an agent to knowledge base to self-service communities, Zoho Support has all angles of customer service covered. Zoho Support & CRM are integrated; ensuring Customer information from Zoho CRM gets pulled right into every ticket within Zoho Support. Likewise, recent tickets from Zoho Support get pulled into the customer's page within Zoho CRM.